Privacy policy

Balloon Daddy operates this store and website, including all related information, content, features, tools, products and services (collectively, the “Services”) to provide you with a curated shopping experience. Balloon Daddy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will apply with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood this Privacy Policy.

 

• Personal Information We Collect
  When we use the term “personal information”, we refer to information that identifies or can reasonably be linked to an individual. This does not include anonymised or de-identified information. Depending on how you interact with the Services, we may collect or process the following categories of personal information: Contact details such as your name, address, billing address, shipping address, phone number, and email address; Financial information including payment card details, transaction details, payment confirmations, and related payment information; Account information such as username, password, preferences, and settings; Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled; Communications with us, for example when you contact customer support; Device information such as IP address, browser type, device identifiers, and network information; Usage information relating to how you interact with and navigate the Services

 

• Sources of Personal Information
  We may collect personal information from the following sources: Directly from you when you create an account, place an order, contact us, or otherwise use the Services; Automatically through your use of the Services, including through cookies and similar technologies; From service providers who assist us in operating the Services; From partners or other third parties, where permitted by law

 

• How We Use Your Personal Information
  We may use your personal information for the following purposes: Providing and improving the Services, including processing payments, fulfilling orders, managing accounts, arranging shipping, handling returns or exchanges, sending order-related communications, and improving your overall shopping experience; Marketing and advertising, to send promotional communications and display advertising related to our products or services, subject to your communication preferences and applicable law; Security and fraud prevention, to protect our Services, prevent fraudulent or unlawful activity, and ensure secure transactions; Communication, to respond to enquiries, provide customer support, and maintain our relationship with you; Legal compliance, to comply with legal obligations, respond to lawful requests, and enforce our terms and policies.

 

• How We Disclose Personal Information
  We may disclose your personal information in the following circumstances: To Shopify, vendors, and service providers who perform services on our behalf, such as payment processing, analytics, customer support, fulfillment, and shipping; To marketing and advertising partners, in accordance with their own privacy policies and applicable law; When you direct or consent to the disclosure; To affiliates within our corporate group; In connection with business transactions or to comply with legal obligations.

 

• Relationship with Shopify
  Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve the Services. Your information may be transferred to and processed in countries outside your country of residence. Shopify may use your personal information to provide enhanced features and services. In these cases, Shopify is responsible for processing your personal information. More information is available in Shopify’s Consumer Privacy Policy and through the Shopify Privacy Portal.

 

• Third-Party Websites and Links
  Our Services may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those third-party sites. We encourage you to review their privacy policies before providing personal information.

 

• Children’s Information
  The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us to request deletion.

 

• Security and Retention
  We take reasonable measures to protect your personal information, but no system is completely secure. How long we retain personal information depends on legal requirements and business needs, such as maintaining accounts, fulfilling contracts, or resolving disputes.

 

• Your Rights and Choices
  Depending on your location, you may have the right to access, correct, delete, or request a copy of your personal information, as well as manage your communication preferences. You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.

 

• Complaints
  If you have concerns about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

 

• International Transfers
  Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on appropriate safeguards such as Standard Contractual Clauses.

 

• Changes to This Privacy Policy
  We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

 

• Contact Us
  If you have any questions about this Privacy Policy or your personal information, please contact us at info@balloondaddy.com.au